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    Frequently Asked Questions

    How can we help you?

    Please read the Questions and Answers about Savefamily watches with GPS locator for children.

    About SaveFamily watches with GPS

    Save Family watches with GPS is a project formed by professional business owners with more than 15 years of experience. However, before more, we are and feel like a country. The objective of SaveFamily is to generate peace in the family spirit, encouraging free activities and communication.

    With our watches, you will always be linked. We are located in Spain and our technical and customer service is provided from Spain.

    Also, all our products are shipped from our factory in Cantabria. However, we are available from Spain and we can help you start your watch. If you have any doubts, you can contact one of our online agents.

    About the SIM card

    Sim, you need a MicroSim SIM card. Avoid duplicates, Multisim or collective rates.

    A card with a normal line is required. Note that you must also deactivate the PIN option before inserting the SIM card. This is two strong points, with 200 megabytes per month for 2G models and 500 for 4G models, it is more than enough, which means that you can choose cheap rates. It is also advisable to wait a few minutes for calls. Our models include any SIM card that works in Portugal. If we don't get it to work like the SIM card you intended, we will refund your money. Let's help you assemble and configure the SIM card correctly.

    About SaveFamily GPS Relógios products

    - No, we have different models. The Superior, Complete, Junior, Iconic and Urban models are IP67 certified, water resistant and immersible to a maximum of one meter in non-salt water.

    - The Senior model resists water but not immersions, and is IP65 certified.

    - Finally, the basic model of children is not water resistant.

    - The warranty will not cover damage caused by water, once unsupervised external handling is necessary for SaveFamily. You can be sure that all our products are RoHS and CE certified. Obviously, we come with a 3-year warranty (shipments after January 1, 2022) and have 20 days to return.

    The warranty will not cover damage caused by water, once unsupervised external handling is necessary for SaveFamily.- Each model has a different duration, depending on the public.
    • Basic: (400 Mah): Connected and connected with moderate use, duration about 10 hours.
    • SportKid (400 Mah): Connected and connected with moderate use, duration about 10 hours.
    • Full (420Mah): Connected and connected with moderate use for about 19 hours.
    • Superior (450Mah) linked and linked with moderate use about 20h.
    • Junior (450Mah) linked and linked with moderate use 24 hours.
    • Senior: (450 Mah): Linked and linked with moderate use 48h.
    The infant and youth models are sensitive to touch and have an ecrã to cores. The senior model for children is operated by a button and has a special display with extra large numbers for easy viewing. Sim, all of our models have a telephone function and an SOS.Sim button, all of our models include their respective charger.

    About the APP

    With our own SaveFamily application made by breeders in Spain. It has a very intuitive interface, easy to use, fast, ad-free and completely free. It is compatible with both iOS and Android.
    Our servers are located in Europe and comply with LGPD (General Data Protection Act) so that your two loved ones are protected. Through a unique identification code, SIM, the price includes the download and use on as many phones as necessary. Simply log in with the same username and password.
    Free shipping

    For Portugal from 15 euros.

    Returns

    30 days to return your watch

    Secure payment

    Secure payment gateway process

    Finally, if you have any questions, please contact us.

    Find out more about GPS locator watches for children.