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    Privacy policy

    See the privacy policy for the SaveFamily children's GPS tracker watch.

    1. COLLECTION AND PROCESSING OF PERSONAL DATA

    Who is responsible for processing your data?

    The owner and controller of the automated file is SaveFamily, owner of Grupo SaveFamily, SL with CIF B39886767 and registered office at Parke Tecnológico de Abanto y Zierbana - Edificio Maria Telkes, Montaño Bidea 2, 1ª planta 48500 Abanto – Zierbena (Bizkaia).

    For what purpose do we process your personal data?

    At Savefamilygps.com, we use your personal data only for the following purposes:

    PURCHASE / REGISTRATION:

    • Manage your placed orders.
    • To ensure the proper functioning of the online store, we will answer any questions you may have, guide you through the process, and contact you if we detect any anomalies during the purchasing process.
    • Address any questions or requests you may have.
    • Keep you informed about offers and promotions.
    • Create a profile on our website by entering your basic information into a form so you can personalize your purchases and access all of the store's products and promotions.

    CONTACT and ASSISTANCE:

    • Address any questions or requests you may have and provide technical support if requested.

    NEWSLETTER:

    • Send information about news, offers, and promotions.

    In any case, when you browse our website, your actions may be tracked to help us improve it, make it more user-friendly and secure, and offer you better service and experience.

    What is the legitimacy for processing your data?

    The legal basis for processing your data is informed consent to respond to inquiries submitted through the website, which implies acceptance of these conditions by the data subject.

    To which recipients will your data be communicated?

    Personal data will not be provided to third parties unless required by law or within the scope of the purposes described above, for example, to public administrations or other bodies, if necessary to fulfill the organization's obligations.

    What are your rights when you provide us with your data?

    You have the right to obtain confirmation as to whether or not Savefamilygps.com is processing your personal data. You also have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

    In certain circumstances, you may request that the processing of your data be restricted, in which case we will only retain it for the purpose of exercising or defending legal claims. For reasons related to your particular situation, you may also object to the processing of your data.

    Savefamilygps.com will stop processing your data, except for compelling legitimate reasons or to exercise or defend against potential legal claims. Remember that you may file a complaint with the supervisory authority at any time.

    For any clarification or to request the exercise of any of these rights, you can send us a request to info@savefamilygps.com.

    How did we obtain your data?

    All confidential information sent through our website is encrypted and therefore protected from third parties. This information is sent using the SSL (Secure Socket Layer) security protocol, which encrypts the information you send us before it reaches us to protect it from third parties. Under no circumstances is data that could link the payment method ID to the identity of its owner stored.

    The personal data we process has been provided directly by you through the various forms available on the website. Only the identification and contact information provided will be processed.

    2. PAYMENT GATEWAY

    Any payment or financial transaction made through the Website that requires the user to provide their credit or debit card information will be carried out through a payment gateway system managed directly and exclusively by BBVA (the bank with which savefamilygps.com has agreed to implement it through RedSys).

    In such cases, the bank will access and process said data for the sole purpose of paying the amounts owed. Savefamilygps.com will have no access to said data.

    IMPORTANT: Credit card information is entered directly into the bank's secure website, so Savefamilygps.com does not transmit this information or store it on its servers.

    3. ABOUT THE SAVEFAMILY PREMIUM SERVICE SUBSCRIPTION (SAVEFAMILY SIM CARD PURCHASE)

    SaveFamily Group SL offers a connectivity service through a SaveFamily-branded SIM card. This service will hereafter be referred to as "SaveFamily Connectivity" or "SaveFamily SIM Card." This service is available through a subscription.

    By purchasing the "SaveFamily Connectivity" service, you accept the terms of use detailed herein. In the event of non-compliance with one or more of the terms of use, Grupo SaveFamily SL reserves the right to cancel the service in whole or in part.

    By confirming your subscription, you will allow Grupo SaveFamily SL to charge your card for this and future payments in accordance with the stipulated conditions.

    • About the contracted service “SaveFamily Connectivity” / “SaveFamily SIM Card”

    The “SaveFamily Connectivity” / “SaveFamily SIM Card” service includes the following benefits:

    • Unlimited connectivity: Only valid for SaveFamily smartwatches.
    • Unlimited calls. Valid only for calls to national mobile phones and landlines. Excludes numbers located outside the Kingdom of Spain, as well as premium or special numbers.
    • SaveFamily Premium Support. Includes unlimited assistance, video calls if the support team deems it appropriate, and phone calls.
    • Become part of the SaveFamily Universe, which consists of a set of exclusive benefits that will be developed and communicated to the members of this space.
    • Safe numbers. Numbers not previously used in voice calls or messaging apps like WhatsApp.
    • SaveFamily smartwatch battery optimization by 20%.
    • Unlimited use of the SaveFamily app, including all its features, as long as existing coverage allows it at any given time.

    Grupo SaveFamily SL only guarantees the correct operation of the "SaveFamily SIM card" in SaveFamily smartwatches. Subscription to the service requires the subscriber to use the SaveFamily service and SIM card only in SaveFamily smartwatches.

    The use of the SaveFamily SIM card on devices such as cell phones, smartphones, tablets, smartwatches from other brands, or any other device that is not a SaveFamily smartwatch is prohibited. Should this occur, the contracted service will be cancelled.

    SaveFamily Group is not responsible for any additional charges to the user due to improper use of the services included in the "SaveFamily Connectivity" subscription.

    SaveFamily Group reserves the right to introduce changes to the contracted service, provided that they do not entail substantial changes to the service itself, but rather are evolutions and improvements to the service.

    Likewise, the SaveFamily Group reserves the right to change telecommunications providers, while guaranteeing the terms and conditions of this subscription.

    • About subscribing to the “SaveFamily Connectivity” service

    SaveFamily SL Group offers a subscription to the “SaveFamily Connectivity” service with two payment options.

    • Monthly Payment of €6 per month: Includes one free month. This free month will be effective upon purchase. Once a full month has passed since purchase, a €6 per month charge (VAT included) will begin.
    • Annual payment of €60: Includes two months of free use. This two-month free promotion is applied to the price.
    • About refunds: Depending on the payment chosen.
      • Monthly payment: Retroactive refunds are not possible. Once the SaveFamily Connectivity Service is purchased for the current month, refunds cannot be issued.
      • Annual Payment: When the SaveFamily Connectivity service is contracted and the included services are used, it is not possible to refund the charge or calculate a monthly or daily prorate of the services.
    • About prices

    The prices indicated are expressed in euros (€) and include value-added tax (VAT).

    SaveFamily SL Group reserves the right to modify these prices based on market conditions or possible improvements to the service.

    Except as stated in clause 4, prices paid by the user are non-refundable.

    • Right of cancellation

    In accordance with Article 68 of the LGDCU, the User may exercise their right to cancel within 14 days of the order delivery date or the start of the subscription, assuming the full costs of returning the product.

    The User understands that subscriptions are subject to an annual commitment.

    • About the purchasing process

    By clicking the "Pay"/"Purchase"/"Subscribe" button, the User will be directed to the website of a third-party payment management service provider (hereinafter the "Payment Gateway").

    • About the Legal Guarantee

    The legal warranty applicable to the services and products included in the Subscription will be in accordance with the characteristics and descriptions found on the SaveFamily Group website.

    • About communications

    Grupo SaveFamily SL may communicate with the User via email, SMS, and/or phone calls/video calls, provided the User has given consent, or when legally required.

    To stop receiving notifications, the User may manage their consent by sending an email to info@savefamilygps.com or marketing@savefamilygps.com.

    • About responsibilities and limitations of use

    The subscriber of the “SaveFamily Connectivity” / “SaveFamily SIM Card” subscription declares that he or she is of legal age and will make responsible use of the services included in this subscription.

    The contracting party also declares that he or she is the legal guardian of the minor or minors who use the service included in the "SaveFamily Connectivity" service.

    • Claims

    The User may file a claim by contacting Grupo SaveFamily SL via email: info@savefamilygps.com.

    4. RIGHT OF ACCESS, OPPOSITION, RECTIFICATION AND CANCELLATION

    Any user who enters their personal data into the forms on our website has the full right to exercise their rights of access, objection, rectification, and erasure at any time by sending a request to info@savefamilygps.com, always including a copy of the data subject's ID number.

    5. CHANGE IN PRIVACY POLICY REGULATIONS

    Savefamilygps.com may modify or update this privacy policy at any time in accordance with changes to the laws and regulations governing this matter and protecting user rights.

    6. SAVEFAMILY APP: LEGAL NOTICE. TERMS AND CONDITIONS OF USE. PRIVACY POLICY

    LEGAL NOTICE. TERMS AND CONDITIONS OF USE. PRIVACY POLICY

    The SaveFamily APP belongs to the SaveFamily SL Group with CIF B39886767 and its registered office in Spain.

    In accordance with current regulations on the protection of personal data, Grupo SaveFamily SL informs you that the personal data collected through the SaveFamily APP forms are included in the specific automated files of users for the purpose of maintaining the business relationship and performing information, training, counseling and other activities.

    For the correct operation of the SaveFamily APP, you will be asked for access and permissions to:

    • Phonebook
    • Camera
    • Location
    • Album
    • Microphone
    • WIFI
    • Calls
    • Video calls

    The application data is encrypted to ensure the privacy of your information. The encryption language used is AES128.

    If you are under 18 years of age, you must read and accept this policy under the supervision of your parent or legal guardian.

    Any changes or updates to the app or our relationships with third parties will be updated in this document, which will always be available on the website www.savefamilygps.com under the privacy policy section.

    Reproduction, publication, and/or use of the contents of this App, in whole or in part, for anything other than private use, is prohibited without prior written consent.

    If you have any questions or concerns about the SaveFamily children's GPS tracker watch, please don't hesitate to contact us.

    Finally, here you can see frequently asked questions about the SaveFamily children's GPS tracker watch.