Privacy Policy
PRIVACY POLICY
See the privacy policy for the SaveFamily children's GPS tracker watch.1. COLLECTION AND PROCESSING OF PERSONAL DATA.
Who is responsible for processing your data?
The owner and controller of the automated file is SaveFamily, owner of Grupo SaveFamily, SL with CIF B39886767 and registered office at Barrio Sámano - Vallegón nº 13
39709 Samano, Castro Urdiales.
For what purpose do we process your personal data?
At Savefamilygps.com, we use your personal data only for the following purposes:
PURCHASE / REGISTRATION:
- Manage your placed orders.
- To ensure the proper functioning of the online store, we will answer any questions you may have, guide you through the process, and contact you if we detect any anomalies during the purchasing process.
- Address any questions or requests you may have.
- Keep you informed about offers and promotions.
- Create a profile on our website by entering your basic information into a form so you can personalize your purchases and access all of the store's products and promotions.
- Address any questions or requests you may have and provide technical support if requested.
- Send information about news, offers, and promotions.
What is the legitimacy for processing your data?
The legal basis for processing your data is informed consent to respond to inquiries submitted through the website, which implies acceptance of these conditions by the data subject.
To which recipients will your data be communicated?
Personal data will not be provided to third parties unless required by law or within the scope of the purposes described above, for example, to public administrations or other bodies, if necessary to fulfill the organization's obligations.
What are your rights when you provide us with your data?
You have the right to obtain confirmation as to whether or not Savefamilygps.com is processing your personal data. You also have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, you may request that the processing of your data be restricted, in which case we will only retain it for the purpose of exercising or defending legal claims. For reasons related to your particular situation, you may also object to the processing of your data.
Savefamilygps.com will stop processing your data, except for compelling legitimate reasons or to exercise or defend against potential legal claims. Remember that you may file a complaint with the supervisory authority at any time.
For any clarification or to request the exercise of any of these rights, you can send us a request to info@savefamilygps.com
How did we obtain your data?
All confidential information sent through our website is encrypted and therefore protected from third parties. This information is sent using the SSL (Secure Socket Layer) security protocol, which encrypts the information you send us before it reaches us to protect it from third parties. Under no circumstances is data that could link the payment method ID to the identity of its owner stored.
The personal data we process has been provided directly by you through the various forms available on the website. Only the identification and contact information provided will be processed.
2. PAYMENT GATEWAY.
Any payment or financial transaction made through the Website that requires the user to provide their credit or debit card information will be carried out through a payment gateway system managed directly and exclusively by BBVA (the bank with which savefamilygps.com has agreed to implement it through RedSys). In such cases, the bank will access and process said data for the sole purpose of paying the amounts owed. Savefamilygps.com will have no access to said data.
IMPORTANT : Credit card information is entered directly into the bank's secure website, so Savefamilygps.com does not transmit this information or store it on its servers.
3. ABOUT THE SAVEFAMILY PREMIUM SERVICE SUBSCRIPTION (SAVEFAMILY SIM CARD PURCHASE)
SaveFamily Group SL offers a connectivity service through a SaveFamily-branded SIM card. This service will hereafter be referred to as "SaveFamily Connectivity" or "SaveFamily SIM Card." This service is available through a subscription.
By purchasing the "SaveFamily Connectivity" service, you accept the terms of use detailed herein. In the event of non-compliance with one or more of the terms of use, Grupo SaveFamily SL reserves the right to cancel the service in whole or in part.
By confirming your subscription, you will allow Grupo SaveFamily SL to charge your card for this and future payments in accordance with the stipulated conditions.
- About the contracted service “SaveFamily Connectivity” / “SaveFamily SIM Card”
- Unlimited connectivity: Only valid for SaveFamily smartwatches
- Unlimited calls. Valid only for calls to national mobile phones and landlines. Excludes numbers located outside the Kingdom of Spain, as well as premium or special numbers.
- SaveFamily Premium Support. Includes unlimited assistance, video calls if the support team deems it appropriate, and phone calls.
- Become part of the SaveFamily Universe, which consists of a set of exclusive benefits that will be developed and communicated to the members of this space.
- Safe numbers. Numbers not previously used in voice calls or messaging apps like WhatsApp.
- SaveFamily smartwatch battery optimization by 20%
- Unlimited use of the SaveFamily app, including all its features, as long as existing coverage allows it at any given time.
The use of the SaveFamily SIM card on devices such as cell phones, smartphones, tablets, smartwatches from other brands, or any other device that is not a SaveFamily smartwatch is prohibited. Should this occur, the contracted service will be cancelled.
SaveFamily Group is not responsible for any additional charges to the user due to improper use of the services included in the "SaveFamily Connectivity" subscription.
SaveFamily Group reserves the right to introduce changes to the contracted service, provided that they do not entail substantial changes to the service itself, but rather are evolutions and improvements to the service.
Likewise, the SaveFamily Group reserves the right to change telecommunications providers, while guaranteeing the terms and conditions of this subscription.
- About subscribing to the “SaveFamily Connectivity” service
- Monthly Payment of €6 per month: Includes one free month. This free month will be effective upon purchase. Once a full month has passed since purchase, a €6 per month charge (VAT included) will begin.
- Annual payment of €60: Includes two months of free use. This two-month free promotion is applied to the price.
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About refunds: Depending on the payment chosen.
- Monthly payment: Retroactive refunds are not possible. Once the SaveFamily Connectivity Service is purchased for the current month, refunds cannot be issued. It is also not possible to prorate service usage by day, as the service package is accepted.
- Annual Payment When the SaveFamily Connectivity service is contracted and the included services are used, it is not possible to refund the charge or calculate a monthly or daily prorate of the services.
- About prices
SaveFamily SL Group reserves the right to modify these prices based on market conditions or possible improvements to the service.
Except as stated in clause 4, prices paid by the user are non-refundable.
- Right of cancellation
The User understands that subscriptions are subject to an annual commitment. Therefore, if the User has opted for split payment of the subscription fees after the 14-day period from the start of the subscription has elapsed, the User may not object to the remaining split payments due to the early termination of the subscription after the legal period for exercising the right to withdraw. The User hereby expressly accepts that, if the User exercises their right to withdraw from their subscription or the products included in their order, and if the withdrawal request is appropriate and legally admissible, Grupo SaveFamily SL will process the refund using the same payment method, for an amount equal to the price paid by the User for the products withdrawn.
- About the purchasing process
- About the Legal Guarantee.
Within the package of services associated with the "SaveFamily Connectivity" subscription, the services related to connectivity, call minutes, and unlimited web use depend on the availability of good coverage and signal reception from the provider offering these services. In any case, the SaveFamily Group is not responsible for any lack of coverage or connectivity.
- About communications
To stop receiving notifications, the User may manage their consent to receive communications by sending an email to info@savefamilygps.com or marketing@savefamilygps.com
- About responsibilities and limitations of use
The contracting party also declares that he or she is the legal guardian of the minor or minors who use the service included in the "SaveFamily Connectivity" service. Grupo SaveFamily SL is not responsible for the use made of the services included in the subscription.
SaveFamily Group cannot guarantee the proper functioning of the SaveFamily APP if there are other sensitive providers related to the proper functioning of the SaveFamily APP, such as AWS or 3G Electronic.
The User will not (or permit any third party to) take any action or make available any content that is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, obscene, or offensive; constitutes unauthorized or unsolicited advertising, spam, or bulk email.
- Claims
4. RIGHT OF ACCESS, OPPOSITION, RECTIFICATION AND CANCELLATION.
Any user who enters their personal data into the forms on our website has the full right to exercise their rights of access, objection, rectification, and erasure at any time by sending a request to info@savefamilygps.com , always including a copy of the data subject's ID number. In any case, Savefamilygps.com undertakes to erase the personal data collected when it is no longer necessary or relevant for the purposes for which it was collected.
5. CHANGE IN PRIVACY POLICY REGULATIONS.
Savefamilygps.com may modify or update this privacy policy at any time in accordance with changes to the laws and regulations governing this matter and protecting user rights. These changes will be binding upon publication in this section of the website. If you do not agree with any changes to this privacy policy, we recommend that you stop using this website.
6. SAVEFAMILY APP: LEGAL NOTICE. TERMS AND CONDITIONS OF USE. PRIVACY POLICY.
LEGAL NOTICE. TERMS AND CONDITIONS OF USE. PRIVACY POLICY
The SaveFamily APP belongs to the SaveFamily SL Group with CIF B39886767 and its registered office in Spain located in Barrio Sámano Vallegón, pavilion 13, 39709
In accordance with current regulations on the protection of personal data, Grupo SaveFamily SL informs you that the personal data collected through the SaveFamily APP forms are included in the specific automated files of users for the purpose of maintaining the business relationship and performing information, training, counseling and other activities of Grupo SaveFamily SL. These data will only be transferred to those entities that are necessary for the sole purpose of fulfilling the aforementioned purpose and to guarantee the correct functioning of the APP. Grupo SaveFamily SL adopts the necessary measures to guarantee the security, integrity and confidentiality of the data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The user may at any time exercise the rights of access, opposition, rectification and erasure recognized in the aforementioned Regulation (EU). The user may exercise these rights by email to: info@savefamilygps.com . The subject of the email must specify the reason "APPLICATION POLICY." The user declares that all data provided is true and correct, and undertakes to keep it updated, communicating any changes to Grupo SaveFamily SL. Purpose of processing personal data: For what purpose will we process your personal data? At Grupo SaveFamily SL, we will process your personal data collected through the APP for the following purposes: 1. To maintain the contractual relationship, as well as the management, administration, information, provision, and improvement of the service. 2. To send information requested through the forms. 3. To send newsletters, as well as commercial communications regarding promotions and/or advertising from Grupo SaveFamily SL and the sector. We remind you that you can object to the sending of commercial communications by any means and at any time, by sending an email to the address indicated above. The fields in these records are mandatory, and it is impossible to fulfill the stated purposes without providing this data. For how long are the personal data collected retained? The personal data provided will be retained as long as the business relationship is maintained or you do not request its deletion, and for the period during which legal liability may arise for the services provided. Legal Basis: The processing of your data is carried out on the following legal grounds: 1. The request for information and/or the contracting of services from Grupo SaveFamily SL, the terms and conditions of which will be made available to you in all cases prior to any potential contracting. 2. Free, specific, informed, and unequivocal consent, insofar as we inform you by making this privacy policy available to you. After reading it, if you agree, you may accept it by making a statement or taking a clear affirmative action, such as checking a box provided for this purpose. If you do not provide us with your data or do so in an erroneous or incomplete manner, we will not be able to process your request, making it impossible to provide you with the requested information or to contract the services. Recipients: The data will not be communicated to any third party outside of SaveFamily Group, except under legal or technical obligation for the correct operation of the APP. For the correct and efficient operation of the app, we have contracted the following service provider. Said provider declares that it is committed to complying with the regulatory provisions applicable to data protection. Said provider is 3G Electronics Co. LTD. You can consult the company's privacy policy and other legal aspects at the following link: http://en.3g-elec.com/index.php?c=content&a=list&catid=23
From the SaveFamily app, users can delete and edit their account without Grupo SaveFamily SL having access to or storing any data.
SaveFamily SL Group is not responsible for any misuse of information by 3G Electronics Co. LTD or a third party, nor for any possible breach of data retention in accordance with the LSSI (Spanish Law on Information Society Services). You can delete your app login details by deleting cookies from your device and deleting them within the SaveFamily app. In compliance with the GDPR and Law 34/2002 of July 11 on the Information Society and Electronic Commerce (LSSI), we inform you that the data hosting servers are located in the EU, specifically in Germany, thus operating within the legal parameters of the European regulatory framework. The data storage period will be only as long as necessary for the correct use of the app, and the data will be canceled and deleted when you delete and withdraw your access account.
For the correct operation of the SaveFamily APP, you will be asked for access and permissions to:
- Phonebook
- Camera
- Location
- Album
- Microphone
- WIFI
- Calls
- Video calls
If you are under 18 years of age, you must read and accept this policy under the supervision of your parent or legal guardian.
Any changes or updates to the app or our relationships with third parties will be updated in this document, which will always be available on the website www.savefamilygps.com under the privacy policy section.
Reproduction, publication, and/or use of the contents of this App, in whole or in part, for anything other than private use, is prohibited without prior written consent. The intellectual property and design of the APK file comprising this App belong to Grupo SaveFamily SL. The user does not acquire any right or license for the contracted service, over the software, the App, or the SDK or APK files, nor over the technical information tracking the service. The user is fully responsible for the content of their website, the information transmitted and stored, hyperlinks, third-party claims, and legal actions regarding intellectual property, third-party rights, and the protection of minors. The user is responsible for all applicable laws and regulations and the rules relating to the operation of the online service, e-commerce, copyright, maintenance of public order, as well as universal principles of internet use.
SaveFamily Group is not responsible for errors or errors in the use of the application related to the server. It is also not responsible for the consequences of app malfunctions or possible server outages. 3G Electronics Co. LTD. is ultimately responsible for the optimal functioning of the functions included in this application. Should the holder of this responsibility change, it will be updated and communicated accordingly.