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    Terms and Conditions

    Terms of purchase for Save Family GPS watches

    1. ORDER

    Any order for SaveFamily GPS watches for children can be placed online through our website www.savefamilygps.com.

    Once you have successfully completed the purchase process, you will receive a confirmation email with the reference number identifying your order and a purchase summary. Please review it and save it as a receipt for your purchase for future communications.

    2. PRICE

    All our prices are quoted in euros and include VAT for sales within the European Union. The only applicable additional charge is shipping. For special shipments, we reserve the right to invoice the actual shipping costs, subject to your acceptance.

    During special occasions such as Black Friday, sales, or offers, discount codes provided throughout the year cannot be combined. Furthermore, discount codes cannot be combined with each other.

    Both the Enjoy, Iconic + and SaveWatch + tablets and watches are subject to the digital tax of Royal Decree 1398/2018, of November 23. As indicated in this Decree, the customer who does not have a valid exemption certificate, as a final consumer, will have the right to request an exemption certificate (article 25.7 of Royal Legislative Decree 1/1996, of April 12) or a refund of the compensation or fee payment (article 25.8 of Royal Legislative Decree 1/1996, of April 12) from the corresponding authority.

    3. PAYMENT

    Orders will be shipped after payment has been received and identified.

    • Credit card. 100% secure gateway through RedSys.
    • PayPal.

    4. SHIPPING POLICY

    Shipping times:

    SaveFamily ships to home addresses worldwide. Estimated delivery times are:

    - Iberian Peninsula and Balearic Islands: 1-2 business days

    - Canary Islands, Ceuta and Melilla: 2-3 business days

    - Europe and United Kingdom: 2-4 business days

    - Rest of the world: up to 7 business days

    SaveFamily is committed to making every effort to process and ship orders on the same day or the day after payment is confirmed. However, during periods of high demand (such as Christmas or Black Friday), these times may be affected.

    In the event of a stock shortage or a product being temporarily unavailable, our team will contact you as soon as possible to inform you. If you have not received your order after 7 days from confirmation, please contact our customer service team at info@savefamilygps.com.

    SaveFamily is not liable if it is unable to deliver an order due to causes beyond its control, including, among others: delays on the part of the logistics companies we work with, weather incidents, natural disasters, strikes, power supply interruptions, or any other force majeure situation preventing the correct handling of the order.

    If a package is lost due to an error by the courier company, SaveFamily will arrange for a new package to be sent as quickly as possible.

    Changing the shipping address:

    We recommend checking that your delivery details (address, phone number and email) have been entered correctly. If the order has already been confirmed, it is very important that you contact us immediately, and we will do everything possible to change it. If the order has already been processed, we cannot guarantee that this change can be made.

    Any change to the shipping address after the order has been confirmed will incur an additional charge equivalent to the cost of resending the order to the final delivery address.

    Shipping costs:

    Shipping rates are applied based on the purchase amount, the destination of the order and the speed of the service chosen. The rates are shown below:

    • Shipping to the Iberian Peninsula and Balearic Islands:
      • Free on orders over €15.
      • €3.95 on orders under €15.

    • Shipping to the Canary Islands:
      • Free on orders over €76.
      • €5.50 on orders under €76.

    • Shipping to Ceuta and Melilla: €5.50 for all orders.

    • Shipping to the Portuguese Islands: €28 for all orders

    • Shipping to Germany, France and Italy:
      • 2-4 day delivery: UPS Standard
        • Free on orders over €76
        • €8.95 on orders under €76
      • 1-2 day delivery: UPS Express
        • €6.50 on orders over €76
        • €11.50 on orders under €76

    • Shipping to the rest of Europe and the United Kingdom:
      • 2-4 day delivery: UPS Standard
        • Free on orders over €76
        • €10.00 on orders under €76
      • 1-2 day delivery: UPS Express
        • €7.50 on orders over €76
        • €12.50 on orders under €76

      • Shipping to the rest of the world: €32.00 for all orders.

      Order tracking:

      Once the order leaves the warehouse, a confirmation email will be sent with a tracking link. Through this link, you will have several options to make delivery of your order easier, including its status, as well as different options to coordinate delivery with the logistics company.

      If, after a first delivery attempt, the order cannot be delivered due to the customer's absence or other causes attributable to the customer, the customer will receive a notification and the courier company will make several further attempts. If, after these retries, delivery still cannot be completed, our customer service team will try to contact the customer to confirm the shipping details and resolve the situation.

      If, after a few days, it is not possible to contact the customer or successfully complete delivery, the order will be returned to SaveFamily's facilities. Once the product has been received, we will proceed as follows:

      • If the failed delivery is attributable to the customer and the customer does not request a new shipment, a refund of the amount paid will be issued, deducting the logistics costs incurred by the return.

      • If the failed delivery is due to causes unrelated to the customer and the customer does not request a new shipment, the full amount will be refunded, with SaveFamily covering the logistics costs of the return.

      In cases where the customer requests a new shipment, SaveFamily will apply the shipping cost conditions set out in the previous section, as if it were a new order.

      5. RETURNS

      If you are not satisfied upon receiving your order, you may exercise your right of withdrawal, as provided in the General Law for the Defense of Consumers and Users, by requesting its return within 30 calendar days from the date you received the order, using the original packaging in which it was received. The products to be returned must be in perfect condition, with no restrictions on their use. Once these conditions have been met, a refund will be issued for the full amount of the affected product(s) (including shipping costs). The consumer must be responsible for paying the return shipping costs.

      To make a return, you can use the withdrawal form below. Download the withdrawal form.

      This form must be included completed along with the returned product.

      If a return is possible, the purchase price will be refunded in full, according to the payment method used. Payment will be made as soon as we have received the returned product and confirmed that it meets our minimum requirements. Buyers will only be responsible for any applicable postal fees when returning products.

      Claims for incorrect shipments must be made within 48-72 hours of receiving the package.

      6. WARRANTY

      Savefamilygps.com offers a three-year warranty that begins upon delivery of the product to the customer. The invoice is the warranty; please retain it. This warranty covers manufacturing and material defects that may occur when the products have been used according to the instructions. The warranty does not cover damage to the product resulting from improper use, lack of care, or modifications.

      The warranty will not cover water damage as it requires external manipulation not supervised by SaveFamily.

      If a defect arises and SaveFamily receives a warranty activation request within the applicable Warranty Period, SaveFamily will decide, as provided by law, three options: product repair(1), exchange for a new product(2), or refund(3). Any replacement product will be warranted for the remainder of the original warranty period or for a period of thirty (30) days (whichever is longer), or for any additional period required by applicable law.

      The SaveFamily SL group is not responsible for connection failures, errors, or necessary configurations, whether in Spain or abroad, of the Lyca mobile card, for which we act as distributors. Any aspect of the Lyca mobile card should be discussed directly with the cardholders, who are responsible for ensuring its proper functioning.

      Likewise, we are not responsible for any configuration or connection errors experienced by any other mobile operator.

      To request technical support, you can use the warranty activation technical support form below. Download the technical support form.

      This warranty activation authorization form must be included with the product for assistance. Please note your order number.

      Limitations:

      This Limited Product Warranty applies only to the original purchaser of the Product purchased from savefamilygps.com or an authorized reseller and manufactured by or for SaveFamily. This warranty does not apply to a Product or parts of a Product that have been repaired, altered, refurbished, or modified by anyone not authorized by SaveFamily, nor to any cosmetic damage such as scratches, dings, and dents. In addition, this Limited Product Warranty does not apply to damage or defects resulting from (a) use with non-SaveFamily products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake, or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) use of the Product other than its intended uses, not in accordance with instructions provided by SaveFamily GPS watches, or with improper voltage or power supply.

      No reseller, distributor, agent, or employee of SaveFamily GPS watches is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term herein is deemed illegal or unenforceable, the legality or enforceability of the remaining terms will not be affected or impaired.

      7. Using WhatsApp on SaveWatch+ and Iconic+ models

      Within the European Economic Area, which includes the European Union, WhatsApp does not allow the use of its application (registration and service) to minors under the age of 16. This is notwithstanding the fact that national legislation in each country may establish a different minimum age for using WhatsApp. If WhatsApp discovers that the account belongs to a minor, it may be deactivated without prior notice. Regarding the European Union, the General Data Protection Regulation (2016/679 of the European Parliament and of the Council of April 27, 2016) establishes 16 as the age of consent, although it contemplates the possibility that any Member State may set or determine the minimum age up to 13 years (it may never be lower).

      Under Spanish law, the minimum age for using WhatsApp is set at 14, in accordance with Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights of December 5. The personal data of minors may only be processed when they have given their consent when they are over fourteen years of age (Article 7).
      Therefore, in conclusion, the installation and use of this application by minors who have our devices, along with the responsibility that this entails, falls on those persons who hold parental authority or guardianship of the minor who has the SaveFamily device, since this grants them the right and duty to act on behalf of the minor in those areas where their rights may be affected.

      With regard to the WhatsApp application itself, its updates, and operation, SaveFamily is not responsible for any problems that may arise as this is an application independent of the brand. In the event of any incident, the SaveFamily product user must contact the application itself through the appropriate channels.

      8. Commercial Registry and Online Dispute Resolution Platform

      Grupo SaveFamily SL registered in the Commercial Registry of Cantabria, in Volume 1223, Book 0, Folio 13, Section 8, Page S 33951, and 1st Entry.

      SaveFamily Group adheres to EU mediation in relation to disputes or discrepancies with consumers. For this purpose, we make available the EU online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

      We have provided the complaint form: Download complaint form.