Terms and Conditions

Purchase terms for Save Family watches with GPS

1. ORDER

Any order for watch products with GPS savefamily locator for children can be placed on the Internet through our website www.savefamilygps.com

After completing the purchase process, you will receive a confirmation email with the reference number that identifies your order and summary of the purchase. Please verify and save as a receipt of what you are purchasing for future communications.

2. PRICE

All our prices are indicated in euros, and include VAT for sale within the European Union. The only option is to apply for shipping. For special shipments we reserve the right to invoice, with your oil, the costs of transportation.

3. PAYMENT

The shipment of two orders will be made after receipt and identification of payment.

• Letter of credit. 100% secure platform through RedSys.
• PayPal.

4. SHIPPING POLICY

SaveFamily watches with GPS make their deliveries in mainland Portugal.

In mainland Portugal we deliver by Correio Express.

• The delivery time is 24-48 hours for most shipments to Portugal, except in occasional moments, such as during Black Friday, there may be delays, and you will be informed about the accompaniment of your order through your email.
• In case of stock shortage we will contact you to resolve the incident and inform you of the different solutions.

ALL DELIVERY SHIPPING IS FREE*
*orders over €15
**We do not ship to the islands

INCORRECT ABODES:

Please make sure that your delivery address is as complete and accurate as possible, and that your phone number and email address are correct.

Do not allow more than 7 days to pass from our shipping notification by e-mail without claiming or ordering. Please make sure that the e-mail you indicated is correct so that you can receive the shipping notification without problems.

By confirming these PURCHASE TERMS, the customer agrees to pay second shipping in cases of returns for incomplete shipments, not completed themselves, and for shipments not claimed on time.

savefamilygps.com cannot be held responsible if it is not possible to send the requested order due to circumstances beyond its control, including DELAYS by our suppliers, fires, floods, disasters, electrical problems, etc.

5. RETURNS

If you are not satisfied when you receive your order, you will be able to exercise the right of withdrawal contemplated in the Law for the Defense of Consumers and Users by requesting its return within a period of 30 days from the date of receipt of the order, using the original packaging in which you received your order. The products to be returned must be in perfect condition, unless their use is in any way limited. After verifying that these conditions are met, the full value of the product or damaged products will be refunded (including shipping costs for the order). The consumer must be responsible for paying the shipping charges for the return of two items.

To make a return you can use the model withdrawal form shown below. Download withdrawal form

The aforementioned form must be sent pre-enclosed together with the product you are returning.

If the return is not valid, the purchase price will be fully refunded in accordance with the form of payment made. The credit will be made as soon as we have received the product to be returned and we have confirmed that it meets our minimum requirements. Buyers only need to take care of the postal taxes that apply to return the products.

Claims for incorrect shipments must be made, no later than 48-72 hours from receipt of the packaging.

6. WARRANTY

Savefamilygps.com offers a three-year warranty that begins from the moment the product is delivered to the customer. The invoice is the guarantee. Please save-a. This warranty covers defects in workmanship and materials that may arise when the products have been used following the instructions for use. The warranty does not cover damage to the product as a result of improper use, lack of care or alterations.

The warranty will not cover damage caused by water, once unsupervised external handling is necessary.

If a defect arises and SaveFamily receives a request for warranty activation within the due Warranty Period, SaveFamily will decide, as contemplated in the law, between three options: repair of the product (1), exchange for a new product (2), return of money (3). Any replacement product will be warranted for the remainder of the original warranty or for a period of three (30) days (or longer period), or for any additional period required by applicable legislation.

To place a request for technical assistance you can use the model technical assistance form for warranty activation that appears below. Download form for technical service.

The aforementioned warranty activation authorization form must be sent together with the product for assistance. There is no need to indicate your order number.

Limitations:

This Limited Product Warranty only applies to the original purchaser of the Product that was purchased from savefamilygps.com or an authorized dealer and manufactured by or from SaveFamily. This warranty does not apply to a product or parts of a product that has been repaired, altered, restored or modified by anyone not authorized by SaveFamily, nor does it apply to any aesthetic damage such as cracks, cracks and cracks. Also, this limited product warranty does not apply to damage or defects caused by (a) use of products not included in SaveFamily; (b) accident, abuse, misuse, defective handling, flooding, fire, earthquake or other external causes; (c) normal wear or aging of the product, such as discoloration or lengthening; or (d) use the product for two uses for which it is intended, not being in accordance with the instructions provided for SaveFamily watches with GPS, or with inadequate voltage or electrical power.

Limitations:

No reseller, distributor, agent or official of SaveFamily watches with GPS is authorized to make any alteration, extension or addition to this Limited Product Warranty. If it is considered that any term of this document is illegal or inapplicable, the legality or applicability of the remaining terms will not be affected or prejudiced.

7. Use WhatsApp on the SaveWatch+ and Iconic+ models

The European Economic Area, which includes the European Union, and WhatsApp does not allow the use of its application (registration and service) to minors under 16 years of age. This is without prejudice to the fact that the national legislation of each country may consider a different age limit for the use of WhatsApp. It is possible that, if WhatsApp discovers that it belongs to a minor, this may be deactivated without prior notice. Not that it says respect to the European Union, the General Data Protection Regulation (2016/679 of the European Parliament and the Council, of April 27, 2016) sets the age of consent at 16 years, it provides for the possibility of any member State being able to set or determine the minimum age within the limit. 13 years old (can never be less).

In case of Spanish legislation, the minimum age for the use of Whatsapp is 14 years old, in accordance with Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights of December 5, while the personal data of a minor can only be treated when Give your consent when you are more than fourteen years old (article 7).
Therefore, as a conclusion, the installation and use of this application by minors who possess our devices, as well as the responsibility that this implies, falls on the people who have parental power or the guardianship of minors who possess the SaveFamily device, once it is conferred or directed to them. You must act in the minor areas in which your rights may be affected.

Not that it says respect to the WhatsApp application itself, its updates and its operation, SaveFamily cannot be held responsible for any problems that may arise, since it is a brand-independent application. In the event of any incident, the user of the SaveFamily product must contact the application itself through two competent channels.